Click here to download the McDonald's Mzansi Millions MONOPOLY frequently asked questions.

 

 

1. When and for how long is the promotion live?

The promotion last for 6 weeks, starting from 01:00am on 8 October and running until 23:59pm on 18 November 2012 (inclusive) unless game labels run out before then.

2. Can customers play in all restaurants?

Yes. Customers can play this game in all participating restaurants in South Africa.

3. Can anyone play?

Participants have to be a legal resident of South Africa with a valid ID document (Green ID barcode number, Passport or Driving License). However, employees and immediate family members of McDonald's, the prize partners and any companies involved in the development, production and distribution of materials or verification and redemption of prizes are NOT ELIBIGLE to participate in this promotion.

4. Who are the prize partners and agencies/ companies involved in this promotion?

Prize Partners:
Deposita Systems (Pty) Ltd
Coca-Cola South Africa, a division of Coca-Cola Africa (Proprietary) Limited
Kia Motors South Africa (Pty) Ltd
MultiChoice Africa (Pty) Ltd
EA Software South Africa (Pty) Limited
Nashua Mobile (Pty) Limited
Edcon Holdings (Pty) Ltd ("C N A")
Ster-Kinekor Theatres (a division of Primedia (Pty) Ltd)


Agencies / Companies:
The Marketing Store Worldwide (Hong Kong) Ltd
DDB South Africa (Pty) Ltd
Berge Farrell (Pty) Ltd
34Sport (Pty) Ltd
OMD South Africa (Pty Ltd)
LCS Solutions (Pty Ltd)
Bowman Gilfillan (Pty) Ltd)
G4S
Digital Solutions Group (Pty) Ltd
RAM Transport (South Africa) (Proprietary) Limited t/a
Thiela Image Laboratory (Pty) Ltd
GCV Productions (Pty) Ltd
Arcay Communications
Keynote Communications
New World Communication

5. If a tourist wins a prize, can he/she redeem it?

NO, only legal South African residents with a valid ID document can participate in the game and claim prizes, but as a tourist you may choose to pass on your winning game piece(s) to a family-member or friend who is a legal resident to claim the prize.



HOW TO PLAY & WIN


6. How do you get MONOPOLY game labels?

Customers who purchase a Breakfast, Medium, Large or Extra Large Extra Value Meal will receive promotional game label(s), but please note Small EVMs, McMixa, Happy Meals, 2-piece breakfast (including "Free Coffee/Orange Juice promotion) as well as a-la-carte items are EXCLUDED

7. How many game labels does a customer receive?

It depends on which extra value meal they buy and how many. For EACH individual Meal purchase they will receive the following:
Breakfast Meal: 1 Label
Medium Extra Value Meal: 1 Label
Large Extra Value Meal: 2 Labels
Extra Large Extra Value Meal: 2 Labels
Share Box: 2 Labels

And for example, if a customer buys 1 Medium extra value meal (1 label) + 1 Large extra value meal (2 labels) + 1 Extra Large extra value meal (2 labels) , the customer will get 5 game labels in total.

8. What's the difference between a game label and a game piece?

A game label is what is given away with Meal purchases and inside EACH label there are TWO game pieces - either an Instant Win / Discount Prize game piece or a Collect to Win property game piece which you need to collect and complete the set to win.

9. How can a customer win?

Participants have to be a legal resident of South Africa with a valid ID document (Green ID barcode number, Passport or Driving License). However, employees and immediate family members of McDonald's, the prize partners and any companies involved in the development, production and distribution of materials or verification and redemption of prizes are NOT ELIBIGLE to participate in this promotion.

10. What is an Instant Win?

If a customer has a game piece printed with the words "Instant Win" or a discount, the customer wins the prize / discount and can redeem it as instructed on the game piece. It could be McDonald's food prizes or partner prizes.

PLEASE NOTE:
- Only McDonald's Instant Win food prizes can be claimed in our restaurants and you should hand over your winning food game piece before placing your next order
- All partner instant win / discount prizes must be claimed directly from the designated retail outlet or hotline as instructed on the game piece.

11. What is Collect to Win?

If a customer receives a game piece that is printed with a colour bar, road name and a property serial number, it is a Collect to Win game piece. You have to collect a complete set from the same colour but different road names to win ; for example: collect the 3 green game pieces Mitchells Plain M818 + Tygervalley M819 + Blouberg-Strand M820 to win a Coca-Cola® Family Holiday to Atlanta and Orlando, USA.

Refer to an official game board for the Collect to Win property sets and the corresponding prizes you can win.

12. How do customers redeem their prizes and what date do they have to claim their prizes by?

McDonald's Food Instant Win prizes
Only McDonald's Instant Win food prizes can be redeemed in our restaurants and they should be claimed before 23:59pm on 21 November 2012 and during the hours the product is served (as printed on the game piece).

Partner Instant Win /Discount Prizes
Partner prizes CANNOT be redeemed in McDonald's restaurants; they MUST be redeemed from the designated retail outlet or hotline as follows:

Partner Instant Win / Discount Prizes

How to claim

Expiry date

DStv Mobile Handheld Walka TV

Call the DStv hotline printed on winning game pieces.

Call the DStv hotline printed on winning game pieces. Please retain your ORIGINAL Instant Win game piece to submit it to DStv along with a photocopy of your South African ID document and proof of address for verification.

 

31 March 2013

Ster-Kinekor Movie Club Card
(includes one free movie)

Surrender the ORIGINAL Instant Win game piece and your South African ID document at ANY Ster Kinekor cinema counter (except Cine Prestige). You will also be required to complete a welcome pack.


You will also be required to complete a welcome pack.

31 March 2013

CNA Thank U Rewards Card pre-loaded with 30,000 points

Surrender the ORIGINAL Instant Win game piece at any participating CNA store.

 

31 March 2013

Buy R20 or more Airtime get R20 free at Nashua mobile

Purchase at least R20 of airtime at any participating Nashua Mobile store and surrender the ORIGINAL discount game piece to receive a voucher for R20 free airtime valid across all 4 mobile networks: 8ta, Cell C, MTN and Vodacom.

 

31 March 2013

R100 off EA SPORTS FIFA13

game at participating CNA stores

Purchase an EA SPORTS FIFA 13 PS3™ or Xbox360 version game at any participating CNA store and surrender the ORIGINAL discount game piece and receive R100 off the purchase price

1 March 2013


 

Collect to Win Prizes

ALL COLLECT TO WIN PRIZES must be validated by a security team at our Verification Centre.

In order to submit a Collect to Win prize claim you must be over 18 years of age, otherwise your parent / legal guardian must submit the prize claim on your behalf.

  1. TEXT the 9 digit code (printed at the bottom of the winning game piece) to the SMS short code number as instructed on the game piece NO LATER THAN 23:59pm 3 DECEMBER 2012.
  2. Within 24 hours (excluding Sundays and Public Holidays) of receipt of your SMS text, you will receive a call from our Verification Centre, who will ask you to provide information printed on your complete set of game pieces as well as some personal details and they will agree a convenient time and date for a courier to collect your prize claim.
  3. You must pick up a Declaration Form from a McDonald's Restaurant / Shift Manager and complete this before your scheduled courier collection date.
  4. When the courier arrives you will need to submit the following.
    a. Your ORIGINAL and COMPLETE set of Collect to Win property game pieces
    b. The completed & signed Declaration Form
    c. Photocopies of your South African ID document and proof of address
  5. For your own future reference, we recommend that you keep a photocopy of the game pieces as well as the completed & signed declaration form you are submitting.

13. I cannot send an SMS text / My SMS text won't send to submit my claim for a Collect to Win prize.

Please call the McDonalds Call Centre on 0860 000 0040 (Share Call Number) between 9:30am – 16:30pm Mondays to Saturdays (calls are charged at normal Telkom local call rates).


14. Who can I contact if I have any queries about any of the Instant Win or Collect to Win prizes?

You may refer to the website www.mcdonalds.co.za or call the McDonald's Call Centre on 0860 000 0040 (Share Call Number) between 9:30am – 16:30pm Mondays to Saturdays (calls are charged at normal Telkom local call rates).

If your query is about a Partner's Instant Win / Discount prize you may contact prize partner directly as follows:

Partner Instant Win / Discount Prizes

Hotline / Email / Website

DStv Mobile Handheld Walka TV

Call: 011 289 3725

Ster-Kinekor Movie Club Card
(includes one free movie)

Call: 082 16789

CNA Thank U Rewards Card pre-loaded with 30,000 points

Call: 0800 203 925

www.cna.co.za/thanku

Buy R20 or more Airtime get R20 free at Nashua Mobile

Call: 0861 412 412
www.nashuamobile.com

R100 off EA SPORTS FIFA13

game at participating CNA stores

Call: 0860 EAHELP/324357  
Or email zasupport@ea.com

 

 



GENERAL QUERIES


15. Is there any minimum age requirement to claim prizes?

Yes, ALL Collect to Win and some Instant Win / Discount prizes can only be claimed if you are aged 18 years or above, if not then a parent / legal guardian must claim the prize on your behalf.

 

For McDonald's Food Instant Win prizes, there is NO minimum age requirement.

 

Collect to Win Prizes

Age Requirement

R250,000 Cash from Deposita

Age 18 or above

Coca-Cola® Family Holiday to Atlanta and Orlando, USA

Age 18 or above

KIA Rio Sedan

Age 18 or above

DStv/ Sony Extreme HD package

Age 18 or above

EA SPORTS PS3™ Game Pack & PlayStation®3 Packages

Age 18 or above

Blackberry® CurveTM 9360 Smartphone

(including prepaid starter pack from Nashua Mobile

Age 18 or above

CNA Gift Card (R2,500 value)

Age 18 or above

Free Movies for a year at Ster-Kinekor

Age 18 or above

 

Partner Instant Win  / Discount Prizes

Age Requirement

DStv Mobile Handheld Walka TV

18 years or older

Ster-Kinekor Movie Club Card
(includes one free movie)

Parental / legal guardian consent required for Club Card to be issued in the name of a minor

CNA Thank U Rewards Card pre-loaded with 30,000 points

No age limitation

Buy R20 or more Airtime get R20 free at Nashua Mobile

Age 18 or above

R100 off EA SPORTS FIFA13

game at participating CNA stores

No age limitation

 

16. What is a game board?

A game board explains how to play the game, what prizes can be won and what are the property sets are that you need to collect to win. Official game boards are available in store as a tray liner or can be downloaded and printed from the website www.mcdonalds.co.za

17. Is it necessary for Collect to Win 'property' game pieces to be stuck to a game board?

No, if you want to stick your 'property' game piece onto the corresponding space on the game board you can, but you are NOT obliged to do this.

It just makes it easier to complete the full set as it shows you the different game pieces to be collected to win the different Collect to Win prizes.

18. Can a customer win several prizes?

Yes. There is no limit on how many Instant Win or Collect to Win prizes a customer can win.

19. Can a customer claim the food prize in the same purchase they received their game label?

If you want to, of course, but in order to not hold up the next customer, we would prefer you hand over your winning game piece before placing your next order

20. Can a customer redeem several food prizes in one transaction?

No, customers can only redeem 1 food prize per transaction.

21. What should a customer do after collecting a complete set of Collect to Win game pieces?

The customer should ask for a Declaration Form from the Restaurant./ Shift Manager. Please refer to Question 12 above for full procedure.

22. Can a customer transfer the prize to the others?

No, all Collect to Win prizes are non-transferable and have to be claimed by the winner (unless you are under 18 years of age, in which case your parent / legal guardian must submit the claim on your behalf).

If you are claiming the Coca-Cola family holiday to Atlanta and Orlando, USA then the winner, has to be one of the travelers.

23. How soon will customers receive their Collect to Win prize?

We will endeavor to contact you in a written letter within 28 days (of RECEIPT of your prize claim, following collection by the courier) to confirm if your prize claim is valid and you are a declared winner or, if your details and/or your game pieces are incomplete or invalid you will also be notified in writing to explain why.

24. Where can customer see the full Terms & Conditions of the MONOPOLY at McDonald's game?

A copy of the full Terms & Conditions can be found in store until 3rd December 2012 (which is the final date customers must submit their Collect to Win prize claims) and is also available by downloading and printing a copy from the website www.mcdonalds.co.za (until 30 April 2013).

25. If a customer has a damaged game piece, can they use it to claim prizes?

In general, if the game piece is so damaged it is illegible and can no longer be validated then NO, but there may be exceptions, for example:

a. If it is an Instant win food game piece, the Restaurant / Shift Manager can decide if the prize should be given or not.

b. If it is an Instant win partner game piece, the customer has to contact the partner who will decide whether or not they will accept the game piece.

c. If it is a Collect to Win game piece, the customer should follow the redemption procedure as described in the T&C's or Question 12 above. The verification centre will notify the customer if the prize can be claimed after verification.

26. How many prizes have been won up to date?

Unfortunately we can't tell how many Instant win prizes have been won until the end of the promotion, but customers can click here to see what Collect to Win prizes have been won.

 

 

Find out how to play and see all the prizes to be won on an Official Game board, available in-store as a tray liner game board.
You can also download it by clicking here. Full details in the Terms & Conditions booklet in-store.